Help & Support

Get help, report a bug/problem, or reach out with any questions. We're here for you.

We respond in less than 1 business day

Email Us

For general inquiries or detailed questions, send us an email directly.

support@elitepluspro.com

Report a Bug/Problem

Found something broken? Let us know and we'll fix it ASAP.

Report a Bug/Problem

Feature Request

Have an idea to make Elite+ better? We'd love to hear it.

Submit Idea

Billing Support

Questions about your subscription or payment? We'll help sort it out.

Billing Help

Send us a message

Fill out the form below and we'll get back to you shortly.

By submitting this form, you agree to our Privacy Policy. We'll only use your information to respond to your inquiry.

✅

Message Sent!

Thanks for reaching out. We'll get back to you within 1 business day.

Frequently Asked Questions

Go to Pricing (or Billing) and select Pro. Complete checkout in Stripe, then refresh the app - your Pro features unlock automatically. If you don't see the upgrade right away, log out and back in.

Yes - there are no long-term contracts. You can cancel anytime from the Billing page via the Stripe Billing Portal. You'll keep access until the end of your current billing period.

Open the Reports page in the app and use the Export CSV or Export PDF buttons to download your match data. Exports are generated in your browser and saved to your device. If you don't see export options, you may need Pro/Premium access.

We use industry-standard protections like secure, cookie-based sessions, rate limiting on auth endpoints, and bcrypt-hashed passwords. In production, cookies are sent over HTTPS and marked httpOnly to reduce exposure to scripts. For best security, use a strong password and avoid logging in on shared devices.

Elite+ runs in modern web browsers on desktop, tablet, and mobile - including Chrome, Edge, Safari, and Firefox. For the smoothest experience, use the latest browser version and enable cookies (required for login sessions).